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Potter, J. & Hepburn, A. (forthcoming). Somewhere between evil and normal: Traces of morality in a child protection helpline. In J. Cromdal & M. Tholander (Eds). Morality in Practice: Exploring Childhood, Parenthood and Schooling in Everyday Life. London: Equinox.
Lewis, L. K. (2012). Becoming useful: Following the lead of practice questions in nonprofit research. Special forum entitled, “Bridging the ‘third space’: Advancing communication theories in/of nonprofit civil society organizations.” Management Communication Quarterly, 26 (1).
Potter, J. & Shaw, A. (forthcoming). Natural and elicited data. In Flick, U. (Ed.). The SAGE handbook of qualitative data collection. London; Sage.
Lewis, L. K., Gossett, L., Kramer, M. (2013). New directions for volunteering. In M. Kramer, L. Gossett, & L. Lewis (Eds.), Communication and the volunteer experience: Exploring the organizational dynamics of volunteering in multiple contexts (pp. 409-418). NY: Peter Lang Publishing Group
Potter, J. (1981). The development of social psychology: Consensus, theory and methodology in the British Journal of Social and Clinical Psychology, British Journal of Social Psychology, 20, 249-258.
Lewis, L. K., (2013). Volunteers and Volunteering: An Introduction. In M. Kramer, L. Gossett, & L. Lewis (Eds.), Communication and the volunteer experience: Exploring the organizational dynamics of volunteering in multiple contexts (pp. 1-24). NY: Peter Lang Publishing Group.
Potter, J. and Mulkay, M. (1982). Making theory useful: Utility accounting in social psychologists’ discourse, Fundamenta Scientiae, 3/4, 259-278.
Lewis, L. K. (2014). Organizational change and innovation. In L. L. Putnam, & D.K. Mumby (Eds.), The new handbook of organizational communication (pp. 503-524). CA: Sage.
Potter, J. (1984). Testability, flexibility: Kuhnian values in psychologists’ discourse concerning theory choice, Philosophy of the Social Sciences, 14, 303-30.
Lewis, L. K. (2014). Change management. In V.D. Miller & M.E. Gordon (Eds.), Meeting the challenge of human resource management: A communication perspective (pp. 134-144). NY: Routledge.