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Scott, C. R., Lewis, L. K., & D’Urso, S. C. (2010). Getting on the “E” list: Email list use in a community of service provider organizations for people experiencing homelessness. In L. Shedletsky & J. E. Aitken (Eds.), Cases on online discussion and interaction: Experiences and outcomes (pp. 334-350). Hershey, PA: IGI-Global.