Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C. & Cooke, N. (2017). Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Journal of the American Society for Information Science and Technology 68(2), 438-450. DOI: 10.1002/asi.23668
Journal of the Association for Information Science and Technology
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